Return Policy
At GoldNest, we stand behind the quality of our premium bird’s nest products. Please review our policy below before initiating a return.
1. Eligibility for Returns
We accept returns within 14 days of delivery for:
Unopened products in original packaging
Damaged or defective items (must provide photos within 48 hours of delivery)
Non-Returnable Items:
Opened/used bird’s nest products (for hygiene reasons)
Final sale items (clearly marked during purchase)
2. Return Process
Email thegoldnestmsia@gmail.com with:
Order number
Product name & reason for return
Photos (if claiming damage)
We’ll email a prepaid return label (US customers) or instructions (international).
Ship items back within 7 days of approval.
3. Refunds
Approved refunds will be processed within 5 business days after we receive your return.
Original shipping costs are non-refundable.
Refunds go to the original payment method (3-10 business days to appear).
4. Exchanges
We currently only accept returns for refunds. To exchange, return the original item and place a new order.
5. Wrong/Missing Items
Contact us within 48 hours of delivery. We’ll ship replacements immediately (no return required).
6. International Returns
Customers outside the US:
You’re responsible for return shipping costs
Include all original documentation to avoid customs delays
Contact Us:
For urgent issues, email thegoldnestmsia@gmail.com (response within 24 hours).