At GoldNest, we ensure your premium bird’s nest arrives safely and promptly. Here’s what you need to know:

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1. Shipping Options & Timelines

• Standard Shipping: 3-5 business days

• Express Shipping: 1-3 business days (order by 12PM MYT)

• Same-Day Local Delivery: Available in select areas (CM MARKET PLACE TRADING)

Processing Time: All orders ship within 1-2 business days (excluding weekends/holidays).

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2. Shipping Rates

• Free Shipping: On all Malaysia orders over RM300

• Flat Rates:

  • West Malaysia: RM8 (Standard) / RM15 (Express)

  • East Malaysia: RM12 (Standard) / RM25 (Express)

• International: Calculated at checkout (varies by destination).

3. Tracking & Notifications

• You’ll receive a tracking number via email/SMS once your order ships.

• Track your package via Pos Malaysia, Ninja Van, or DHL (for international).

4. International Shipping

• We ship to 15+ countries (Singapore, Australia, China, etc.). View full list at checkout.

• Customs & Duties: Import fees are the customer’s responsibility.

5. Special Handling

• Temperature-Controlled Packaging: To preserve freshness.

• Signature Required: For orders over RM1,000 (to prevent loss/theft).

6. Delays & Lost Packages

• Carrier Delays: We’re not liable for delays due to weather, customs, or logistics issues.

• Lost in Transit: Contact us at thegoldnestmsia@gmail.com​ within 14 days for assistance.

7. Holiday Schedule

During peak seasons (e.g., Hari Raya, CNY), processing may take 3-5 business days.